Calling all our northern customers. The last few places for the Edinburgh reporting training on 10th September are up for grabs. Are you getting the most from your data? Would you like to learn more about the different ways you can get information out of your system? Are there more efficient ways to run your regular reports?
For just £220 per person, all places come with a 2 hour support pack for 1:1 phone support after the training, helping you apply the learning and build the reports and lists that you need.
If you have any questions or would like to book a place, please email hello@lamplightdb.co.uk.
You may have noticed Lamplight running slowly or failing to load this afternoon. We’re very sorry. This is now resolved.
This was an issue of availability, rather than data security. One of our servers experienced difficulties, and the new servers which come online automatically to compensate became stuck in a cycle of starting and then failing themselves.
We’re very sorry for the delay, and for the inconvenience caused.
There have been a couple of updates in the last few days.
The first to the case report updates the calculations on how many cases were open and closed during the reporting period, when grouping the results by e.g. case category. We had realised that these figures could be incorrect, depending on the grouping and date treatment. We have also updated the labels on the table to make it clearer what the figures mean.
We’ve also enabled an option to allow you talk to Lamplight. If you use Chrome, it has built-in dictation, and so you can now talk to Lamplight to write your work records or other text.
This is enabled overall in the ‘security’ tab of global settings. It’s there because you may have privacy concerns about this: Google will receive the audio of what you say in order to turn it into text. You can check their privacy policy at
https://www.google.com/chrome/privacy/whitepaper.html#speech – you’ll need to decide if you are happy to enable this. Once you have, when you click on a text box you’ll get a request to access your microphone: if you say yes, you’ll be able to dictate, and after each pause the text will appear in the box. You only need to allow access once on a particular browser, and you can revoke it at any time.
We have just added two more Reporting Open Training dates:
The price is £220 + VAT per person, including a 2 hour support pack to help you apply your learning to your own reports after the training.
To book, email hello@lamplightdb.co.uk.
For more info see the Open Training page on the website.
The ‘my user’ restriction means that operators with lower access levels may only view profiles to whom they are related using the ‘my user’ relationship. This would also mean that they could only see work records attended by their own ‘my users’.
What should happen to work records with no attendees? Previously this was not well defined: as it happens they would not be visible to any operators affected by the my user restriction, but this was a side-effect of the my user restriction, rather than a part of it. We have had a number of requests from customers who need to be able to see these records, mainly for room booking.
Operators can now see work records that are not attended by anyone, as well as records attended by their ‘my users’.
Why not join us for some Reporting Open Training in London later this month? It will be from 10-4 on Wednesday 24th April at Stayahead Training, 6 Long Ln, Barbican, London EC1A 9HF.
We will be looking at the different ways to get information out of your system, and interpreting the results from each. This day will include reporting, groups/lists, data views, and investigating work records.
The training costs £220 + VAT per person, and includes a 2 hour support pack following training to help you with your specific reporting needs.
If you would like to book a place, email us at hello@lamplightdb.co.uk.
We’ve just released some changes to sending sms through Lamplight. System administrators will see some new options in global settings:
Scheduled text messages
When you come to send your sms messages, you’ll see a new option so that you can specify when to send it – either immediately, or schedule it using the ‘date from’ on the communication record (note system administrators will also need to enable dates and workareas on communication records in global settings)
We’ve just added a new training date to the diary. We will be running a Reporting Open Training Day at the Engineers House in Bristol on Tuesday 11th June. The course runs from 10-4, and costs £220 + VAT per person.
For more details see our website, and to book a place send an email to hello@lamplightdb.co.uk.
We’ve just updated the main system admin page to make it a bit clearer and easier to find what you need. System administrators will see we’ve moved the things you use most on a day-today bases to the top, re-arranged the rest, and added some nice shiny icons!
We have also been making regular updates over the last couple of weeks:
We’ve had a few customers asking us for reassurance about Lamplight in the event of whatever flavour of Brexit we end up with.
Your data is held in London, UK – we use the Amazon Web Services London region. So we do not believe that there will be any impact to your use of Lamplight from any changes to the law as a result of Brexit.