We’ve been working on major changes to your Lamplight help pages. Over the past few months they have doubled in size with more pictures and searchable pages to support you to get the most out of your system. We have also been adding in our video collections.
We’re excited to say that we’ve now started rolling this out. There is a new ‘help’ tab on the main menu which will take you straight there. It may not be quite finished on your system yet though – as it is a major change it will take a little while to upload, so if you get an error message please be patient. It will be ready to use for everyone by tomorrow.
A couple of changes have just gone live:
We’re currently working hard on a completely new and re-written help system – coming soon!
We have just finalised the last Reporting Open Training dates for 2019:
The price is £220 + VAT per person, and we provide all training materials and a computer to work on. It also includes a 2 hour support pack for use after the training to help you apply what you have learned to your organisation’s specific reporting requirements.
To book, email hello@lamplightdb.co.uk.
We will be adding more dates and venues for 2020 soon.
For more info see the Open Training page on the website.
There was a small update with some fixes and updates to the system this morning.
One that you may notice is that by default sending emails cc is no longer available as an option. You can enable this in system admin > global settings > communication settings if you really need it. But as cc emails are one of the most common ways that data breaches can happen, removing it by default makes accidents a little less likely without significantly reducing functionality.
Other changes include:
Calling all our northern customers. The last few places for the Edinburgh reporting training on 10th September are up for grabs. Are you getting the most from your data? Would you like to learn more about the different ways you can get information out of your system? Are there more efficient ways to run your regular reports?
For just £220 per person, all places come with a 2 hour support pack for 1:1 phone support after the training, helping you apply the learning and build the reports and lists that you need.
If you have any questions or would like to book a place, please email hello@lamplightdb.co.uk.
You may have noticed Lamplight running slowly or failing to load this afternoon. We’re very sorry. This is now resolved.
This was an issue of availability, rather than data security. One of our servers experienced difficulties, and the new servers which come online automatically to compensate became stuck in a cycle of starting and then failing themselves.
We’re very sorry for the delay, and for the inconvenience caused.
There have been a couple of updates in the last few days.
The first to the case report updates the calculations on how many cases were open and closed during the reporting period, when grouping the results by e.g. case category. We had realised that these figures could be incorrect, depending on the grouping and date treatment. We have also updated the labels on the table to make it clearer what the figures mean.
We’ve also enabled an option to allow you talk to Lamplight. If you use Chrome, it has built-in dictation, and so you can now talk to Lamplight to write your work records or other text.
This is enabled overall in the ‘security’ tab of global settings. It’s there because you may have privacy concerns about this: Google will receive the audio of what you say in order to turn it into text. You can check their privacy policy at
https://www.google.com/chrome/privacy/whitepaper.html#speech – you’ll need to decide if you are happy to enable this. Once you have, when you click on a text box you’ll get a request to access your microphone: if you say yes, you’ll be able to dictate, and after each pause the text will appear in the box. You only need to allow access once on a particular browser, and you can revoke it at any time.
We have just added two more Reporting Open Training dates:
The price is £220 + VAT per person, including a 2 hour support pack to help you apply your learning to your own reports after the training.
To book, email hello@lamplightdb.co.uk.
For more info see the Open Training page on the website.
The ‘my user’ restriction means that operators with lower access levels may only view profiles to whom they are related using the ‘my user’ relationship. This would also mean that they could only see work records attended by their own ‘my users’.
What should happen to work records with no attendees? Previously this was not well defined: as it happens they would not be visible to any operators affected by the my user restriction, but this was a side-effect of the my user restriction, rather than a part of it. We have had a number of requests from customers who need to be able to see these records, mainly for room booking.
Operators can now see work records that are not attended by anyone, as well as records attended by their ‘my users’.
Why not join us for some Reporting Open Training in London later this month? It will be from 10-4 on Wednesday 24th April at Stayahead Training, 6 Long Ln, Barbican, London EC1A 9HF.
We will be looking at the different ways to get information out of your system, and interpreting the results from each. This day will include reporting, groups/lists, data views, and investigating work records.
The training costs £220 + VAT per person, and includes a 2 hour support pack following training to help you with your specific reporting needs.
If you would like to book a place, email us at hello@lamplightdb.co.uk.